A service organisation based in Emersons Green is currently recruiting an Administrative Assistant to join their team.

Working for a well-established business that has maintained strong trading figures throughout the Pandemic, this is an excellent opportunity for anyone looking to further their career within this field.

Duties will include:

• Monitor customer care jobs within the aftersales division
• Measuring KPI’s against the CRM system
• Work closely with new build contractors and engineers
• Check previous appointment for any outstanding queries to be resolved
• Ensure service level agreements are met
• Instruct procurement for any parts required
• Maintain the CRM system at all times

Previous experience of working in an administrative role is essential.  The successful candidate will have strong communication/customer service skills and be comfortable speaking to people over the telephone.